Mystery shopping
Ever wondered what your guests really think?
Invite me to stay and I’ll take a fresh look at your full hospitality offer, from the welcome at the door to the food on the plate. You’ll get a detailed, honest report with insights into guest satisfaction, staff knowledge, and overall vibe. It’s a great first step toward becoming a go-to destination for guests with dietary needs.
Benefits for you and your customers
Insider Insights
The mystery shop shows you exactly how well you're serving guests with dietary needs with clear feedback on what works and what doesn’t.
Enhanced Customer Satisfaction
By addressing any issues picked up in the mystery shop you’ll improve your guest experience, taking their needs seriously. All leading to happier, more loyal customers.
Operational Excellence
Mystery shopping highlights what’s working well and what needs fixing. Use it to celebrate team wins, improve training, and tighten up operations.
Competitive Edge
Use the feedback to keep up with customer expectations and stay competitive. All helping you to create an experience guests remember and return for.
How the process works
Arrange a date
If you’d prefer to be in the know about our visit, this is an option, I only ask that your kitchen and front of house staff are unaware. We’ll agree a visit within a period of 2 weeks, so you don’t have complete certainty when I’ll show up.
The visit
Within 2 weeks of the visit you’ll receive a detailed report of the experience and recommendations.
Feedback
Once you have received the feedback, it is yours to implement as you see necessary. You may choose to leave it there, or invest in the full consultancy service.
Enquire
If this is something you’d be interested in, click the ‘enquire now’ button below and use the contact form to get in touch.
Welcome call
We’ll arrange an initial call to go through the process in more detail, including cost and timeframes. Plus get answers to any questions you may have.
